This privacy notice is provided by Lebanon Park Dental Group and explains how personal information is collected and used when you visit our website, complete an online form or contact the practice. We are committed to handling your information responsibly and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Please read this policy alongside any other privacy information we may provide. We may update it from time to time and will publish the latest version on this page.

Lebanon Park Dental Group, 74 Richmond Road, Twickenham, TW1 3BE, is the organisation responsible for the personal information collected through this website. If you have any questions about how we use your information, please contact us using the details in section 14 of this policy.

We only collect information that is reasonably necessary for the purposes described in this policy, which may include:

• your name;
• your email address;
• your telephone number;
• information you submit through appointment request or contact forms on this website;
• information contained in any enquiry, message or complaint you send to us;
• technical information such as your IP address, browser and device information, and website usage information, where this is collected (for example through standard server logs and analytics); and
• cookie and similar technology information, where applicable (see section 10).

Please avoid sending unnecessary sensitive or medical information through ordinary website contact forms unless we have specifically asked you to provide it. Detailed information about your health or treatment is best discussed directly with the practice.

Certain information relating to a person's health can constitute "special category" personal data under the UK GDPR. We will only collect and process such information where it is genuinely necessary and relevant to the services we provide.

Where health information is processed as part of providing dental or healthcare services, the practice will rely on the lawful basis and the corresponding special category condition that are appropriate to the particular processing, in accordance with applicable UK data protection law. Information about your oral and general health is treated with particular care and kept confidential.

We may use personal information collected through this website or provided when you contact the practice for purposes such as:

• responding to enquiries and requests made through the website;
• arranging and managing appointment requests;
• communicating with you about your enquiry or appointment;
• providing and administering dental services to patients;
• handling complaints or enquiries;
• maintaining the security and functionality of our website;
• improving the website and our services where appropriate; and
• complying with legal, regulatory and professional obligations.

The practice will only process personal data where there is an appropriate lawful basis under the UK GDPR. Depending on the particular activity, the basis may include:

• taking steps at your request, or performing a contract with you (for example, arranging an appointment you have requested);
• our legitimate interests, such as maintaining the security of our website and improving our services, provided these do not override your rights;
• compliance with a legal or regulatory obligation; and
• consent, where this is genuinely appropriate (for example, for certain forms of marketing communication or the use of certain cookies).

Where processing relies on your consent, you may withdraw that consent at any time by contacting us using the details in section 14.

We do not sell your personal information. We may share personal information where necessary and appropriate with parties involved in operating the practice or this website, or where we are required or permitted to do so by law. This may include:

• service providers who support the operation of our website or practice administration, acting on our instructions and under appropriate arrangements to protect your information;
• professionals and organisations involved in your care where this is appropriate and lawful;
• regulatory bodies, government authorities, insurers or law enforcement where we are required or permitted to disclose information by law; and
• professional advisers where reasonably necessary, for example in connection with legal or governance matters.

We will only share the minimum information necessary for the purpose in question. Details of the specific providers used by this website will be kept under review and updated in this policy where appropriate.

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. These include secure storage arrangements, access controls, and limiting access to personal information to those members of our team who need it for their role.

While we take appropriate steps to safeguard your information, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted to us online, and any transmission is at your own risk.

We retain personal information only for as long as necessary for the purpose for which it was collected, and in line with applicable legal, regulatory and professional requirements.

The length of time we keep different types of information depends on the nature of the information and the requirements that apply to it. For example, records associated with dental treatment may be subject to professional retention obligations. We review our retention practices regularly and dispose of information securely when it is no longer needed.

This website uses cookies and similar technologies. Necessary cookies are always active because the website cannot function properly without them — this includes a small first-party cookie that securely remembers your cookie preferences.

Analytics cookies (loaded through Google Tag Manager) and functional third-party embeds such as Google Maps are enabled by default. You can decline them at any time using the Reject button in our cookie banner, or the category toggles in Cookie Settings; declining stops them from being loaded and does not affect how the rest of this website works.

Full details of each cookie category, including how to change or withdraw your preferences at any time, are set out in our Cookie Policy. You can also usually adjust your browser settings to control cookies.

If personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by applicable data protection law, so that your information continues to be protected to an equivalent standard.

Under UK data protection law, you have rights in relation to the personal information we hold about you. Depending on the circumstances and any applicable legal exemptions, these may include:

• the right to be informed about how your information is used;
• the right to request access to the personal information we hold about you;
• the right to ask us to correct inaccurate or incomplete information;
• the right to ask us to delete your personal information in certain circumstances;
• the right to ask us to restrict processing in certain circumstances;
• the right to receive personal information you have provided in a structured, commonly used and machine-readable format (data portability) in certain circumstances;
• the right to object to certain types of processing, such as processing for direct marketing; and
• the right not to be subject to decisions based solely on automated processing, including profiling, where this produces legal or similarly significant effects.

These rights do not apply absolutely in every situation, and some may be limited where, for example, we are required to retain information to comply with our legal or professional obligations. If you would like to exercise any of these rights, please contact us using the details in section 14. We will respond within the timeframes required by law.

If you have any concerns about how we handle your personal information, we would welcome the opportunity to put things right and ask that you contact us in the first instance using the details below.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection, if you believe your personal data has been handled unlawfully. You can find information about how to make a complaint on the ICO's website at ico.org.uk.

If you have questions about this policy or how we use your information, you can contact us at:

We will do our best to respond to your enquiry promptly and to resolve any concerns you raise.

We may update this privacy policy from time to time to reflect changes in our practices, the technology we use, or applicable law. The latest version will always be published on this page, and any significant changes will be brought to your attention where appropriate.